T/T bank wire transfer, Letter of Credit, Western Union and Money Gram are accepted. Terms are normally unified across all customers: a deposit is used to lock inventory, with the balance settled before loading.
For a first trial order, the standard structure applies. A deposit secures the stock. The remaining balance is paid before goods are loaded on the vessel. Loading photographs and videos are supplied for confirmation before the balance payment is released.
Long-term clients may discuss alternative payment arrangements separately. The regular method is T/T bank wire.
A large stock of commonly broken parts is held in the Qingdao Free Trade Port Zone, with over 12,500 SKUs across major Chinese machinery brands. Fast-moving items are stocked because emergency orders are precisely the situation where a machine cannot wait for a production lead time.
The practical question at the point of breakdown is whether the part can be dispatched the same day. Because the warehouse is close to Qingdao Port, urgent air freight can often be arranged the same day the order is confirmed, subject to stock availability and customs requirements at destination.
For emergency supply, provide the machine model, serial number or a photograph of the old part, and state the destination country so that the fastest viable route can be quoted.
Yes. Mixed-brand orders are accepted as a matter of course, which reflects how most fleet operations actually run. A single site may operate XCMG, Shantui, Zoomlion, Liugong or Lovol equipment, and consolidating these into one shipment reduces freight cost and simplifies customs clearance.
TOP RUN supplies parts for XCMG, Shantui, Sany, Zoomlion, LiuGong, Lovol, Foton and Shacman equipment, plus engine parts for Weichai, Shangchai, Yuchai and Cummins, and gearbox parts for Fastgear and Advance.
Where a machine has been modified during its service life, fitment should be confirmed against the serial number as with any other part.
Three items are sufficient for most parts. The part number is the most direct route. The machine model and serial number allow fitment to be confirmed where the part number alone is ambiguous. A photograph of the old part's nameplate is useful when neither number is available.
For electrical and electronic components, the machine build year matters, because the same controller or sensor name can cover different configurations within one model series.
Quotations are normally returned within one working day of receiving the part number, machine details or photographs.
Cross-reference between OEM part numbers and alternative references is maintained for widely used part families, and TOP RUN can confirm interchangeability against the machine's part number before dispatch.
Where a cross-reference cannot be confirmed for a specific unit, that will be stated explicitly rather than assumed. Ordering by confirmed cross-reference removes the ambiguity that comes from model-year changes within the same model designation.
For electronic and hydraulic components, the machine serial number is the most reliable basis for establishing the correct current part reference.
Both are available. TOP RUN supplies genuine and OEM parts, and also carries replacement alternatives for many part families.
The grade is not left ambiguous: it is stated on the quotation and on the invoice, so the customer knows exactly what is being supplied before payment. Where a machine's duty cycle is heavy and continuous, genuine or OEM is the more appropriate choice for critical systems such as hydraulics, engine and electronic control. For consumables such as filters and seals, a matched replacement part is often the more economical option.
If you tell us the machine model and the part number, we can state which grades are available for that specific item.
Transit time depends on destination and shipping mode. Air freight is used for urgent line-stoppage replacement parts and typically arrives within 2 to 12 days depending on the destination. Sea freight is used for consolidated orders and ranges from approximately 8 to 50 days depending on port and routing.
TOP RUN is located in the Qingdao Free Trade Port Zone, approximately ten minutes by road from Qingdao Port, which allows same-day dispatch for urgent parts and keeps container loading efficient. Loading photographs are supplied before the container is sealed.
Transit time should be confirmed against your specific destination port and the shipping mode you select when the quotation is issued.
Six Incoterms are available: EXW (Ex Works), FOB (Free on Board), CFR (Cost and Freight), CIF (Cost Insurance and Freight), DDU (Delivered Duty Unpaid) and DDP (Delivered Duty Paid).
For shipments to Africa, the practical choice depends on how much control you want over the destination leg. FOB or CIF suits buyers who have an established clearing arrangement. DDP suits buyers who prefer the supplier to handle delivery to the final destination, though import duty responsibility and customs clearance requirements should be confirmed for the specific country before quoting.
Where the machine is being shipped together with a parts order, consolidating into one container is usually more economical than shipping parts separately.
Damage in transit should be raised with clear evidence before any resolution is possible. Photographs of the damaged outer packaging and of the part itself are the two pieces of evidence required.
TOP RUN assists customers in negotiating claims with the shipping agent where damage occurred during transport. Because the claim must be substantiated, evidence should be retained at the point of unpacking rather than after the packaging has been discarded.
Export-standard packaging reduces this risk at the source: reducers, pumps and axles are crated in custom wooden cases, while controllers, sensors and monitors are sealed with desiccant protection against moisture.
TOP RUN supplies parts with a three-month warranty covering manufacturing defects under correct installation. Where a confirmed-fitment part fails, we replace it and bear the return freight cost.
Three exclusions are worth stating explicitly, because warranty terms differ substantially between suppliers and are often more comprehensive in the customer's expectation than in the supplier's terms. Damage arising from incorrect fitting does not fall under warranty. Damage caused by contaminated oil or improper maintenance does not fall under warranty. Damage from incorrect installation does not fall under warranty.
Understanding these exclusions before ordering is more useful than discovering them during a claim.
Fitment is confirmed against the machine's part number and serial number, not the model name alone. This matters because the same controller, sensor or electronic module name frequently covers several machine classes and production years.
When a customer provides the machine serial number or a photograph of the machine nameplate, the ordered part is checked against that specific machine before dispatch. Where a cross-reference exists, it is recorded on the quotation and invoice so the customer can see exactly what grade of part is being supplied.
If you have the old part available, a photograph of its label is often the fastest route to identification.
Reliability is verified in stages rather than by claim. A verifiable legal entity and export registration confirm the supplier exists. A physical warehouse address that can be located confirms operations are real. Fitment confirmed against the machine serial number before dispatch confirms technical capability. A written warranty policy that states both coverage and exclusions confirms the supplier accepts responsibility after delivery.
TOP RUN has supplied Chinese brand construction machinery spare parts to more than 90 countries since 2004, operating from Huangdao District, Qingdao, approximately ten minutes by road from Qingdao Port. Every part is checked against the ordered part number before packing.
Two factors most often decide whether buying from the original manufacturer or from a specialist parts supplier is more economical.
1. Price -- With 22 years in the spare parts business, TOP RUN has built mature sourcing channels and stable partnerships with machine manufacturers and parts factories. From repeated comparison and client feedback, our pricing is more competitive than purchasing from the manufacturer or factory directly.
2. Delivery -- Normally it takes no more than 2 days to get parts into our stock at port. Large stock of commonly broken parts is held in the Qingdao Free Trade Port Zone, with over 12,500 SKUs, which allows immediate dispatch rather than waiting for a factory production lead time.
The practical consideration is downtime. A machine stopped on site loses revenue by the hour, so the total cost of a part is the part price plus the cost of waiting for it.
T/T bank wire transfer, Letter of Credit, Western Union and Money Gram are accepted. Terms are normally unified across all customers: a deposit is used to lock inventory, with the balance settled before loading.
For a first order, the standard structure applies. A deposit secures the stock. The remaining balance is paid before goods are loaded on the vessel. Loading photographs and videos are supplied for confirmation before the balance payment is released.
Long-term clients may discuss alternative payment arrangements separately. The regular method is T/T bank wire.
Six Incoterms are available: EXW (Ex Works), FOB (Free on Board), CFR (Cost and Freight), CIF (Cost Insurance and Freight), DDU (Delivered Duty Unpaid) and DDP (Delivered Duty Paid).
The practical choice depends on how much control you want over the destination leg. FOB or CIF suits buyers who have an established clearing arrangement. DDP suits buyers who prefer the supplier to handle delivery to the final destination, though import duty responsibility and customs clearance requirements should be confirmed for the specific country before quoting.
Where the machine is being shipped together with a parts order, consolidating into one container is usually more economical than shipping parts separately.
Most shipments move by sea, to all major continents including South America, the Middle East, Africa, Oceania and Europe, either as container or RoRo/bulk shipment. Sea freight is the economical choice for consolidated orders and ranges from approximately 8 to 50 days depending on port and routing.
For urgent line-stoppage parts, air freight is used and typically arrives within 2 to 12 days. Express delivery is available for small, lightweight parts requiring rapid replacement.
Export-standard packaging is applied according to the part: custom wooden cases for reducers, pumps, axles and gears; sealed, desiccant-protected packaging for controllers, sensors and monitors; palletised handling for filtered items.
